How can we help you?

Browse our catalogue, select a product, choose your size, and tap 'Add to Cart'. When you're ready, go to your cart and proceed to checkout. You can choose a delivery address and a payment method to complete your purchase.

You can cancel or modify your order as long as its status is still 'Pending'. Once the order moves to 'Processing' or beyond, it can no longer be changed. Please contact us immediately at support@mafripechic.com if you need urgent assistance.

Our products come in XS, S, M, L, XL, XXL, and XXXL. Each product page shows the available sizes and current stock levels.

After your order is confirmed, you can follow its status in real time from the 'My Orders' section of the app. You'll receive push notifications at each stage: processing, picked up, in transit, and delivered.

We accept PayPal and Flutterwave (which covers card payments and popular mobile money options). All transactions are encrypted and processed securely.

Payment failures can occur due to insufficient funds, an expired card, or a temporary issue with your payment provider. Please verify your payment details and try again. If the problem persists, contact us at support@mafripechic.com.

You are charged at the moment you confirm your order at checkout. You will receive an order confirmation email immediately after a successful payment.

We do not store your full card details on our servers. Payments are processed directly by PayPal or Flutterwave, both of which maintain their own PCI-DSS compliance.

Once your order is confirmed and payment is received, it is assigned to a driver. You can track your driver's location in real time within the app. You'll also receive a notification when your order is picked up and when it is on its way.

Yes. At checkout you can select one of our available pickup stores instead of a home address. You'll be notified when your order arrives at your chosen pickup point.

If your order shows as 'Delivered' but you have not received it, please contact us within 48 hours at support@mafripechic.com with your order number and we will investigate immediately.

Go to 'My Orders', select the relevant order, and tap 'Request Refund'. Provide a reason and, if possible, attach a photo as proof. Our team will review your request and respond within 3–5 business days.

Refund requests must be submitted within 7 days of delivery. Refunds are approved at our discretion based on the condition of the item and the reason stated. Once approved, refunds are processed back to your original payment method.

Approved refunds are typically processed within 5–10 business days, depending on your payment provider.

Tap 'Sign Up' on the login screen and fill in your details, or sign in with Google, Apple, or TikTok for faster registration.

On the login screen, tap 'Forgot Password'. Enter your registered email address and we'll send you a 6-digit reset code. Enter the code to set a new password.

Go to 'My Profile' in the app. You can update your name, profile photo, phone number, and saved delivery addresses at any time.

You can submit an account deletion request from the link below. All your personal data, order history, and profile information will be permanently removed within 7 business days.

Yes. After receiving an order, you can rate and review any product you purchased. Each user can leave one review per product.

You can update your review at any time from the product page. To request removal of a review, contact us at support@mafripechic.com.